Your cart is empty
You may check out all the available products and buy some in the shop
Return to shop
Support Center
Refund and Returns Policy
Effective Date: November 19, 2025
Website: Luxuresecret.com
Contact: support@luxuresecret.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
1. Overview
At Luxuresecret, we want you to love every dress you purchase. Our team carefully inspects each dress before shipping, but we understand that sometimes a style, fit, or color may not meet your expectations.
This Return & Refund Policy outlines our procedures for returns, exchanges, and refunds for dresses and related apparel purchased through our website.
2. Eligibility for Returns
We accept returns under the following conditions:
| Condition | Eligibility |
|---|---|
| Return Window | Dresses must be returned within 30 days of delivery (as confirmed by the tracking carrier). |
| Product Condition | Dresses must be unused, unwashed, and unworn, with all original tags and packaging intact. |
| Proof of Purchase | A valid order number or proof of purchase from Luxuresecret.com is required. |
| Exclusions | Personalized or custom-made dresses, gift cards, and final sale items are non-returnable unless defective or damaged upon arrival. |
All returns are completely free. Customers are not responsible for shipping or restocking fees.
3. Non-Returnable & Restricted Items
For hygiene and quality reasons, the following items cannot be returned:
Lingerie, swimwear, and undergarments included with dresses
Accessories such as belts, sashes, or headwear
Gift cards or promotional giveaway items
Clearance or final sale items marked as “Non-Returnable” at checkout
Custom-made or personalized dresses (e.g., custom colors, monograms, or designs)
Non-returnable items sent back will not be refunded or shipped back.
4. Return Procedure
Step 1: Contact Us
Email support@luxuresecret.com within 30 days of receiving your order. Include:
Order number
Reason for return
Clear photos if the dress is damaged, defective, or incorrect
Step 2: Return Authorization
Once approved, we will provide a Return Authorization Number (RAN) and instructions for returning the dress.
Step 3: Packaging and Shipping
Pack the dress securely in its original packaging (or equivalent protection).
Clearly write your RAN on the outside of the package.
Ship the dress to the address provided.
All returns are free of charge. Prepaid shipping labels are provided if necessary.
5. Return Address
The return address will be given once your request is approved.
Corporate Address (for contact only):
Luxuresecret
1651 Forest Ave m11, Jackson, Mississippi 39213, USA
Important: Do not send returns to the corporate address without authorization.
6. Refund Eligibility & Evaluation
After receiving and inspecting your return, we will email you regarding approval.
| Evaluation Criteria | Description |
|---|---|
| Condition Check | Dress must be in original, unworn condition with tags attached. |
| Inspection Timeline | Typically 3–5 business days after arrival. |
| Approval Notification | Confirmation email once processed. |
| Refund Method | Refunds issued to original payment method within 14 days. |
7. Refund Amount and Deductions
| Type | Description |
|---|---|
| Full Refund | Eligible returns meeting all requirements (product in new condition, returned within 30 days). |
| Partial Refund | Applies only if dress shows wear, missing tags, or damaged packaging. |
| Shipping Fees | Not applicable – all returns are free. |
| Restocking Fee | Not applicable – all returns are free. |
8. Exchanges
Exchanges are available for dresses of different sizes or colors, if stock is available.
| Exchange Terms | Details |
|---|---|
| Timeframe | Request within 30 days of delivery. |
| Condition | Dresses must be unused and in original packaging. |
| Shipping Cost | All exchanges are free of charge. |
| Unavailable Item | If requested size/color is unavailable, a refund will be issued instead. |
9. Defective, Damaged, or Incorrect Dresses
If a dress is defective, damaged, or wrong, contact support@luxuresecret.com within 7 days.
Required Information:
Order number
Photo of defect or wrong item
Description of the issue
Resolution Options:
Replacement at no cost
Full refund, including shipping
Store credit (optional)
Defective returns are prioritized and processed within 3 business days.
10. Late or Missing Refunds
If you haven’t received a refund after 14 business days from approval:
Check your bank or PayPal account.
Contact your credit card company if necessary.
If unresolved, email support@luxuresecret.com with your refund reference.